Shipping policy

Shipping Policy

Effective Date: July 17, 2026

Overview

Thank you for shopping with Ray of Light Fused Glass. Every piece is handcrafted with care and packaged to help ensure it arrives safely. This Shipping Policy explains how we process, ship, and deliver orders placed through www.rayoflightfusedglass.com.

Shipping Locations

We currently ship to addresses within the United States.

At this time, we do not offer international shipping.

Order Processing

Orders are processed after payment has been successfully received.

Because many of our products are handcrafted, processing times may vary depending on product availability and order volume. If additional time is needed to complete your order, we will contact you using the email address provided during checkout.

Custom orders require customer approval before production begins and may require additional processing time.

Shipping Methods

Orders are generally shipped through the United States Postal Service (USPS). We reserve the right to use another shipping carrier when appropriate to ensure reliable delivery.

Available shipping options and estimated delivery times will be displayed during checkout when applicable.

Shipping Charges

Shipping charges are calculated at checkout based on your order and shipping destination unless otherwise stated during a promotion or special offer.

Applicable sales tax will be calculated separately at checkout when required by law.

Order Tracking

When available, tracking information will be provided after your order has been shipped. Customers are responsible for monitoring the shipment using the tracking information provided.

Local Pickup

Local pickup is available for customers in the Spokane, Washington area by appointment.

After your order is ready, we will contact you to arrange a mutually convenient pickup time and location.

Orders selected for local pickup will generally be held for two (2) weeks. If you cannot pick up your order personally, you may authorize another individual to pick it up on your behalf.

Packaging

Every order is carefully packaged to help protect your handcrafted glass artwork during shipment. While we take great care in packaging each item, glass remains a fragile material and should be handled carefully after delivery.

Damaged Shipments

If your order arrives damaged, please contact us within seven (7) days of delivery.

To assist us with the shipping claim process, please include:

Your order number
A description of the damage
Clear photographs of the damaged item
Photographs of the shipping box and packaging materials

If your claim is approved, we will replace the damaged item whenever reasonably possible and cover the shipping costs for the replacement. Because many shipments are insured, claims are evaluated on a case-by-case basis.

Lost Shipments

If your package appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution. Depending on the circumstances, a replacement may be provided after the carrier's investigation is complete.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Ray of Light Fused Glass is not responsible for delays, additional shipping charges, or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

Delivery estimates provided by shipping carriers are estimates only and are not guaranteed.

Ray of Light Fused Glass is not responsible for delays caused by:

Weather
Natural disasters
Carrier service interruptions
Holidays
Incorrect shipping information
Circumstances beyond our reasonable control

Shipping Insurance

Many shipments include shipping insurance. If a package is damaged during transit, we may file an insurance claim with the carrier to assist in resolving the issue. Customer cooperation, including providing photographs and requested information, may be required during the claims process.