Refund policy

Effective Date: July 17, 2026

Overview

Thank you for supporting Ray of Light Fused Glass. Each piece we create is individually handcrafted with care. Because our products are handmade and often one-of-a-kind, our refund and exchange policy is designed to be fair to both our customers and our business.

Please read this Refund Policy carefully before making a purchase.

Business Information

Ray of Light Fused Glass
Spokane, Washington

Website: www.rayoflightfusedglass.com

Email: rayoflightfusedglass@comcast.net

Phone: (509) 981-2986

Refund Statement

Unless otherwise stated below, all sales are final.

Due to the handcrafted nature of our fused glass artwork, we do not offer refunds on completed purchases.

Refunds are issued only in limited situations specifically outlined in this policy.

Exchanges

While we generally do not accept returns, we understand that mistakes occasionally happen.

Exchanges may be approved on a case-by-case basis when:

You receive the incorrect item.
You receive the incorrect color.
We determine that an exchange is appropriate based on the circumstances.

Requests for an exchange must be submitted within seven (7) days of receiving your order.

To request an exchange, please contact us with:

Your name
Order number or proof of purchase
A description of the issue
Photographs

Approved exchanges will generally be made for the correct item or an item of equal value, depending on product availability.

Damaged or Incorrect Orders

We carefully inspect and package every order before shipment.

If your order arrives damaged during shipping or you receive the incorrect item, please notify us within seven (7) days of delivery.

We may request photographs of:

The damaged product
The shipping box
The packaging materials

These photographs help us process shipping insurance claims when applicable.

When approved, we will replace the damaged or incorrect item. We will determine who is responsible for the payment of shipping on a case-by-case basis.

Handmade Variations

Every piece created by Ray of Light Fused Glass is individually handcrafted.

Minor differences in:

Color
Shape
Size
Texture
Glass patterns
Air bubbles
Surface characteristics

are natural features of handcrafted fused glass and are not considered defects. These natural variations are not eligible for refunds or exchanges.

Non-Refundable Items

The following items are not eligible for refunds:

Custom or personalized artwork
Special-order items
Products that have been used or damaged after delivery
Items damaged due to misuse or improper care
Products showing signs of alteration by the customer

Item Condition

Any item approved for exchange must:

Be returned in its original condition whenever possible.
Not show evidence of misuse or customer-caused damage.
Include proof of purchase.

Proof of Purchase

To process an exchange or approved refund, customers should provide one of the following:

Order confirmation
Order number
Purchase receipt
Confirmation email

Returns

We do not accept returns solely because a customer changes their mind.

Returns are accepted only when specifically authorized by Ray of Light Fused Glass as part of an approved exchange or other approved resolution.

Customers should not return merchandise without first contacting us.

Order Cancellations

Orders may be canceled before shipment whenever production has not begun.

Custom orders cannot be canceled once production has started.

If a cancellation is approved before production has begun, any eligible refund will be issued to the original payment method.

Local Pickup

Customers selecting local pickup will be contacted to arrange pickup.

Orders will generally be held for two (2) weeks.

If you are unable to pick up your order yourself, you may authorize another individual to collect it on your behalf.

If a non-custom order is not picked up within the holding period and alternative arrangements have not been made, we reserve the right to cancel the order and issue a refund to the original payment method.

Custom orders are not refundable if they are not picked up.

Local Delivery

If local delivery is offered, customers are responsible for ensuring someone is available to receive the order or arranging an alternative delivery time with us.

Additional delivery fees may apply if multiple delivery attempts become necessary.

Refund Processing

When a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times vary depending on your financial institution or payment provider and may take several business days before appearing on your account.